Great Minds, Always Changing

MS Outlook

This course will introduce you to all of the major functions of Microsoft Outlook to allow you to utilise the time saving features it offers. It covers how to make the best use of Email, Tasks, Calendar and Contacts.

Course details

Navigation and Screen Elements

  • Basic Window Elements
  • Backstage View
  • Working with the Ribbon
  • Customizing the Quick Access Toolbar
  • KeyTips
  • Using the Navigation Pane
  • Getting Help

Mail Fundamentals

  • Reading your E- Mail
  • Replying to an E-Mail Message
  • Forwarding a Message
  • Sending a New Message
  • Adding an Attachment(s)
  • Working with Folders
  • Exploring the Inbox
  • Viewing Sent Items
  • Searching

Managing Mail

  • Flagging Messages for Follow Up
  • Adding a Signature
  • Formatting Messages
  • Setting Message Priorities
  • Setting Delivery Options
  • Using the Rules Wizard
  • Printing Your E-Mail


  • Adding Contacts
  • Viewing Contact Information
  • Modifying and Deleting Contacts
  • Creating a Distribution List
  • Sending a Message to a Contact and to a Distribution List
  • Printing Contact Information


  • Viewing Calendar Information
  • Scheduling Appointments
  • Adding Recurring Appointments
  • Adding an all day Event
  • Planning a Meeting
  • Scheduling a Meeting
  • Responding to Meeting
  • Sharing Calendars


  • Creating Tasks
  • Using the Task Form
  • Viewing Tasks
  • Assigning Tasks to Others
  • Responding to Task Requests
  • Delegating Tasks to Others




1 day (but can be run as shorter sessions)

Course Requirements

No previous knowledge of Outlook is required.


Email the Training Team for more information and availability at