Great Minds, Always Changing

ITIL Foundation Certificate in IT Service Management

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

Course details

The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continuous Service Improvement.

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.




3 days

Course Requirements

There are no prerequisites for attending this course, but attendees will be provided with pre-course reading. Success on the course will be enhanced by close attention to the pre-reading material. It is recommended that candidates spend 2 hours working through the pre-reading.


Email the Training Team for more information and availability at