The Ports of Jersey have faced significant challenges in recent years, including the impact of a global pandemic that led to the closure of the Island’s borders. This, coupled with wider economic pressures such as inflation and rising operational costs, have tested the resilience and adaptability of the organisation. Yet, through these turbulent times, the Ports of Jersey have remained resolutely focused on their mission to maintain and enhance the Island’s vital air and sea services, ensuring the community’s connectivity and economic wellbeing.
Turning strategy into reality
From the outset, we worked closely with the Ports of Jersey team to turn strategy into reality. Our wealth of experience enabled us to rethink business processes and ensure AI became a genuine enabler, not just an add-on. The roll-out of Microsoft 365 Copilot across the change makers and key administrative areas was a cornerstone of this partnership, with our shared objective to enhance productivity and effectiveness for every colleague.
By leveraging artificial intelligence, automation and process re-engineering, we helped staff reclaim valuable time, cut through routine administrative tasks, and focus on delivering superior service to the Island’s diverse customers. This digital transformation wasn’t merely about adopting new technology, it demanded ongoing investment in people and skills, ensuring every team member had both the tools and the know-how to excel.
Fast track to success
Central to this success was our Fast Track methodology. This structured approach ensured the deployment of Microsoft 365 Copilot was swift and closely aligned with the Ports of Jersey’s strategic objectives. The outcomes have been tangible and impressive. For instance, one initiative delivered significant cost savings, protecting the organisation’s bottom line during economic uncertainty. Another project led to remarkable productivity improvements, reducing the average resolution time to just minutes. These achievements underscore how the right mix of technology, expertise, and vision can deliver impactful business outcomes for both the organisation and our wider community.
AI is an enabler
Our partnership with the Ports of Jersey exemplifies how organisations can overcome adversity and forge a path towards greater agility, commercial efficiency, and customer focus. Through collaboration and the adoption of Microsoft 365 Copilot, we’ve helped set a benchmark for operational excellence.
We have to remember that every Copilot needs a Pilot, AI is an enabler that is ensuring the Ports of Jersey can be future ready.
