Within the Business Solutions team, Senior Consultant, Matt Crick has been promoted to Team Manager.   Matt joined Prosperity 24/7 in 2022 and has leveraged his skills in web development and Microsoft Power Platform to develop applications, create automations and integrate Power Pages websites opening up processes and data to business clients and employees. He is also knowledgeable in Microsoft Copilot and Copilot Studio embedding and creating AI solutions through the use of Azure AI Services.

Dylan Oswald joined Prosperity in 2023 as a Trainee in Business Solutions, developing in his role to now become a Consultant.  He has demonstrated a strong commitment to learning and development throughout, continuing to expand his technical capabilities. Dylan’s role focuses on designing and developing solutions using Microsoft PowerApps, helping clients improve their processes through intuitive, low-code applications. With a growing skill set in Power Platform and software development, he’s quickly building a reputation for delivering clean, effective solutions that meet real business needs.

Dillon Walker, who joined Prosperity 24/7 in 2022 as a Network Consultant has been promoted to Senior Consultant within the Technical Solutions team.  He designs and delivers bespoke network solutions that are secure, scalable, and aligned with each client’s business goals. From initial design through to implementation and optimisation, he ensures networks perform reliably and efficiently, while proactively identifying risks and opportunities for improvement. Dillon’s expertise spans network design, monitoring, troubleshooting and reporting, with a strong focus on performance and security. He also provides executive-level insights through detailed network health reports, helping clients stay ahead of vulnerabilities and inefficiencies.

Finally, Fiona Tregoning also joined Prosperity 24/7 in 2022 and has been promoted to Senior Consultant within the People Team. Fiona plays a key role in supporting the delivery of Prosperity 24/7’s HR objectives, helping to keep the organisation running efficiently and compliantly. Fiona brings a wealth of practical experience and a calm, solutions-focused approach. She is a trusted point of contact for all colleagues across the business.

People Director, Marisa Hamon, said of the appointments, “Supporting the growth and career aspirations of our colleagues, while delighting our clients, to achieve their own goals is very much at the heart of Prosperity 24/7’s philosophy.  These promotions demonstrate the commitment of our team to develop their skills in line with the needs of our clients. Together these achievements reflect the continued growth, capability and talent across our teams.”

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At its core, Business Central still does what a good accounting system should do: manage finances, control data and provide reliable reporting. But it no longer stops there. Built as a cloud‑based platform, it supports much more than accounting alone – spanning supply chain management, purchasing, inventory, warehousing and operational processes – and gives businesses better visibility over how work flows through the organisation.

One of the key differentiators of Business Central is its twice yearly release cycle, complemented by regular monthly updates. Rather than disruptive upgrade projects every few years, organisations receive continuous improvements – new functionality, performance enhancements, and security updates – as part of their ongoing service. This means businesses are always working with a modern solution. More recently, AI capabilities such as Microsoft Copilot have been embedded directly within Business Central, offering contextual summaries and assistance that support everyday decision‑making.

50,000+ organisations worldwide now run Microsoft Dynamics 365 Business Central, supporting millions of users across finance and operational teams globally. One of its defining strengths is how closely it integrates with Microsoft tools such as Outlook and Teams for day-to-day communication, Excel for analysis, and Power BI for real-time reporting.

Automation plays a key role, particularly when combined with specialist add‑on applications available through Microsoft AppSource, which offers 5,000+ certified extensions for Business Central (Shopify, Paypal, Continia…). Tools such as Continia, which is built entirely inside Business Central, help automate areas like invoice processing, approvals and expense management. It can reduce your manual processes by 90%, fewer errors and more time spent on work that genuinely adds value – a welcome change for anyone who has ever chased an approval on a Friday afternoon.

No two organisations operate in the same way. Jersey businesses span a wide range of sectors – from financial services, charity sector, legal firms to retailers – each with their own pressures and priorities. A modern ERP system needs to adapt to those differences, rather than force every organisation into the same mould.

At Prosperity 24/7, our focus is on understanding how each business works in practice. Not simply on deploying software but on how decisions are made, and where better visibility and control can add real business value. Configuration, automation and extensions are tailored accordingly, ensuring the system supports day-to-day operations while remaining flexible for future growth.

In a world where businesses are expected to move faster, comply with increasing regulation and gain insight from ever growing volumes of data, having a modern ERP platform at the centre is no longer optional. At Prosperity 24/7, a diverse Business Solutions team with varied backgrounds continues to upskill and collaborate, ensuring technology is applied in a way that genuinely supports evolving Jersey business needs.

This article was first published in the Jersey Evening Post

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This is not just another AI announcement. It is a signal of where Microsoft is taking Copilot: away from the idea of a single assistant powered by a single model, and instead towards a multi-model platform for work. What does that shift mean in practice? Technically, operationally and from a compliance standpoint?

What is actually changing?

Microsoft has confirmed Anthropic model support across multiple parts of its Copilot ecosystem, including Microsoft 365 Copilot, Researcher, Copilot Studio, Power Platform, Agent Mode in Excel and dedicated agents for Word, Excel, and PowerPoint.

The mechanics of how Claude appears vary by experience. In Researcher and Agent Mode for Excel, users can choose Claude directly. In Copilot Studio, builders can select Anthropic models during configuration. In the broader Microsoft 365 Copilot experience, UI indicators will show when Claude is in use, but Microsoft handles the routing in the background.
One experience worth understanding clearly is Cowork. Microsoft worked closely with Anthropic to bring the underlying technology of Claude’s Cowork capability into Microsoft 365 Copilot. Cowork is designed for long-running, multi-step work that goes beyond a single prompt-and-response interaction. Rather than asking a question and receiving an answer, users can delegate sustained tasks such as research, drafting and analysis that unfold over time and across multiple actions.

This matters because it moves the conversation from “which model writes the best answer” to “which model, or combination of models, can help execute meaningful work over time”. Microsoft is increasingly packaging model innovation into business experiences rather than exposing it as a raw model decision. That is more useful for most organisations, but it also means governance teams need to pay close attention to what is running underneath.

Takeaway: Anthropic in Copilot is not just a feature update. It is part of Microsoft’s broader move to make Copilot a multi-model work platform, not a single-model chat tool. The shift from model selection to model abstraction changes how organisations need to think about governance.

What this means for UK and EU customers

For UK and EU organisations, the compliance dimension of this announcement deserves particular attention.

Microsoft has brought Anthropic into its enterprise framework as a Microsoft sub processor. In practical terms, this means Anthropic operates under Microsoft’s oversight, with Microsoft’s contractual protections applying to its use in services such as Microsoft 365 Copilot and Copilot Studio. The Microsoft Product Terms apply, the Data Protection Addendum applies, Enterprise Data Protection remains in effect, and the Customer Copyright Commitment covers applicable products.

However, Microsoft has also confirmed that Anthropic model processing is currently outside the EU Data Boundary. As a result, Anthropic models are disabled by default for customers in the EU, EFTA, and UK.

To make the data boundary implications concrete: if a UK legal team uses Researcher with Claude enabled to analyse contract drafts, that document content may be processed outside the EU Data Boundary. Whether that is acceptable depends on your internal policies, sector-specific regulatory requirements, and any data residency commitments made to clients.
Enabling Anthropic is therefore not a single on or off decision. Microsoft has structured rollout and controls to vary by workload. Anthropic availability in Copilot Chat, Researcher, Word, Excel, and PowerPoint does not all arrive in the same way or follow the same control path. Organisations that assume a blanket enabled or disabled state risk either blocking useful capability or inadvertently allowing processing they have not reviewed.

Takeaway: For UK and EU customers, this is not just a model story. It is a data residency, compliance, and policy story. Anthropic may unlock genuinely useful capability, but it comes with decisions that security and compliance teams need to own, not just acknowledge.

What should organisations do now?

Two instinctive responses are worth resisting. The first is dismissing this as a niche AI update. Anthropic is now embedded in mainstream Microsoft productivity and agent experiences, which will become more visible to users over time. The second is rushing to enable everything because Claude has strong market momentum. Capable technology does not remove the need for good governance.

A more considered response involves four practical steps:

1. Review tenant settings. Check whether Anthropic is enabled, disabled, or on by default for the workloads that matter to you. Microsoft has admin controls for Anthropic as a sub processor, and separate controls for specific app experiences. Do not assume the settings are consistent across all surfaces.
2. Assess data boundary impact. Identify which Copilot experiences may process data outside the EU Data Boundary and map these against your internal policy, regulatory obligations, and client commitments. The risk is not theoretical: it depends on which teams use which features and what data they handle.
3. Communicate with users. If model choice becomes visible in the interface, users need context. Without it, you risk confusion about why model behaviour differs across experiences, or why some users see Claude options while others do not. A short internal briefing goes a long way.
4. Integrate into AI governance. This should not sit as a standalone toggle buried in admin settings. Model choice, sub processor use, data residency, and acceptable use all need to connect within your wider Copilot and agent governance framework. If that framework does not yet exist, this is a good prompt to build it.

Takeaway: The right response is neither panic nor unconditional adoption. Treat Anthropic in Copilot as part of your broader AI control framework, and use it as an opportunity to stress-test whether that framework is fit for a multi-model world.

Why does this matter?

The arrival of Anthropic models in Microsoft 365 Copilot matters, but not because organisations suddenly need to become model experts. It matters because it illustrates where Microsoft is headed: Copilot as a governed, multi-model intelligence layer that sits at the centre of everyday work.

For some organisations, that will be exciting. For those in the UK and EU, it will also raise immediate questions about data processing, admin controls, and policy alignment. Both reactions are entirely valid and not mutually exclusive.

The practical question worth asking now is not “is Claude good?” but “where does Anthropic genuinely improve outcomes for our users, and where do we need stronger guardrails before enabling it?” Organisations that can answer that question clearly will be better placed as the multi-model Copilot continues to evolve.

Find out more at our event on 1 May – Register your place here

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If you’re running a business, you’re not starting from scratch. You must contend with legacy systems, existing infrastructure, regulatory obligations, data protection responsibilities, the list goes on. You have staff whose trust and understanding are critical, and leaders who demand clear evidence of return on investment before allocating resources. Any meaningful conversation about AI must begin by recognising these constraints.

Many of us have already grasped the basics of AI, and are seeing benefits from AI assistants such as Microsoft Copilot. However, the true potential, and real challenge, lies in moving beyond these tools to embrace AI agents capable of acting autonomously, automating workflows, and transforming entire business processes. This leap is proving difficult for many organisations, largely because the gap between hype and reality is not a lack of skills, but a lack of practical methods for implementation.

Enter the AI Design Sprint®, a people-led, practical framework designed to help businesses explore where AI agents and automated workflows can make a genuine difference.  The approach, developed by 33A in Copenhagen, is now available to Prosperity 24/7’s clients, and was designed for exactly this situation.  It is grounded in design thinking and the same human-centred approach that is behind the Google Design Sprint.

This framework is not about helping your team get more from Microsoft Copilot but to explore AI agents and automated workflows which could transform your operations, with the rigour, governance and human involvement that this kind of change demands.

Crucially, this approach requires no technical expertise, making it accessible to businesses of all sizes and sectors. The AI Design Sprint® acknowledges the operational realities faced by organisations and offers a structured pathway towards AI adoption that is both strategic and pragmatic.

At its core is a simple principle: the people closest to the work are best placed to identify where AI can help.  They don’t need to become AI specialists. They need a framework that makes possibilities visible, a language that feels accessible, and a process that turns ideas into something actionable. Understanding these distinctions is vital, the journey to effective AI adoption is not about following trends or chasing hype; it’s about making technology work the way that people work.

The gap between AI hype and practical adoption is real but it isn’t a reason to stand still.  Organisations that succeed with AI will be the ones that start by asking the right questions, with the right people in the room, and move forward in a way that reflects their reality.

You don’t need to reinvent yourself to work effectively with AI. You need a method that respects your experience, your responsibilities, and your people. The technology will keep evolving. The pressure to act will continue. But you don’t have to navigate it alone. The bridge is there. You just need to step onto it.

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Seren shared her thoughts on her placement at Prosperity, her career aspirations and the skills she’s gained.

“During my time here I’ve learned so much. One thing that I enjoyed learning about is cybersecurity – it’s such an interesting field of work! I’d be interested in following a career in cybersecurity or law.  Both go together well!”

“Prosperity offers such a wide range of career options to choose from. I’ve really enjoyed learning about the variety of everything from project management to new technology. I had the opportunity to have a taster of all parts of the business, where I learned loads and realised there’s always so much to get involved in.”

“All of the teams I’ve worked with have been super helpful, and they explain stuff in a very easy to understand way, which has helped me to learn so much. It’s one of the greatest opportunities I’ve had. I’m endlessly grateful.”

“My main takeaway from these two weeks is IT is so much more than just the technology itself- it inspires collaboration and communication in a whole new way.”

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Prosperity 24/7 has based their report on the UK statutory guidance as gender pay gap reporting is not a legal requirement in Jersey, and in the UK, it only applies to organisations with 250 or more employees.

The gender pay gap reflects more than just unequal pay for the same role; it highlights broader workforce inequalities such as differences in career opportunities, unequal access to higher paying roles, job segregation, and the disproportionate burden of unpaid care work on women. Closing the gap requires addressing these underlying challenges, not merely equalising salaries for similar positions. Prosperity’s report demonstrated pleasing results.  While women represent 22% of the workforce, there is significant presence of women in senior positions and pay across the organisation is fractionally more in favour of female employees.

Geraldine Evans, Prosperity 24/7’s Chief Operating Officer said,  “Last year, we were the first organisation in Jersey’s technology sector to release a Gender Pay Gap report. We’re delighted that our results this year show that we have narrowed the gap even further to ensure we can eventually reach equal pay for all colleagues.”

Compared to UK businesses of a similar size, Prosperity 24/7’s gender pay gap is around the middle of the sector.

Geraldine added, “The main driver of our gap is the under-representation of women in senior and bonus-eligible roles, rather than differences in pay for the same work. This is consistent with patterns seen across smaller IT and Telecoms employers and gives us a clear focus for improvement.”

Marisa Hamon, Prosperity 24/7’s People Director continued, “It is understandable that there is a gap in a traditionally male dominated sector such as IT, and attracting female talent to the IT consultancy industry remains a considerable challenge with cultural bias often associating men with technical roles which discourages women from pursuing IT careers.  This year, we have put focus into initiatives that support and encourage girls and women to consider technology careers.  We have actively support education initiatives, promoted diversity and inclusion in the workplace and encouraged male allyship and a positive culture in our business.  We know things won’t change over night but every small step forward helps to create an equitable future for all.”

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The event was designed to showcase innovations in Science, Technology, Engineering, Art, and Mathematics. It was arranged by Beaulieu Science prefect, Scarlett, and the science department as an opportunity for girls from all of Beaulieu’s secondary school year groups to present projects they had worked on independently or as part of a team in their spare time.

Our Head of Strategic Delivery, Nick Jones, was honoured to visit Beaulieu to act as a judge. He was asked to award the Technology prize and vote for the best overall award.

“I was so incredibly impressed by all the entrants’ projects. The girls spoke with such passion and interest. I honestly learned a lot in my short time there. Who knew fruit had voltage? That toilet water (thanks to bleach) is cleaner than tap water? And that starch is less able to be broken down in the presence of high cortisol in the body? What was most impressive was the variety of apparatus and compounds that the girls were skilled enough to confidently use and measure to test their hypothesis. This was a real credit to the Science department and their approach to awe and wonder in the subject.”

The awards will be handed out in assembly in the coming weeks, but we would like to congratulate each and every entrant for their hard work; there will be some very worthy winners on the day.

Prosperity 24/7 is dedicated to inspiring the next generation of women in technology. We look forward to continuing our support for initiatives like this that empower young women to pursue their passions in STEAM fields.

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Agentic AI may be the first step beyond this phase.

Unlike traditional generative AI, which responds to prompts, agentic systems are designed to act. An agent can interpret goals, plan steps, interact with systems, take action, evaluate outcomes and adjust its behaviour. It does not simply generate content; it executes work across tools and platforms. This shift from assistance to autonomous action is significant.

The scale of growth expected in this space is substantial. The International Data Corporate (IDC) predicts that by 2028 there could be 1.3 billion AI agents in operation worldwide. As organisations begin deploying agents at scale, the conversation moves quickly from capability to control. The real question becomes: how do you manage hundreds or thousands of digital workers operating across your environment?

Without structure, agents can proliferate rapidly. Different teams may build their own. Third-party agents may be introduced. Permissions can become overly broad. Visibility can be lost. The risk is not just technical; it is operational and regulatory. Organisations need a way to track, govern and secure agents without slowing innovation.

This is where Agent 365 is positioned.

Agent 365 acts as a control plane for AI agents. It is designed to provide a consistent framework for deploying, managing and securing agents, whether they are built in-house, provided by Microsoft, or sourced from partners. The aim is straightforward: enable scale without sacrificing governance.

The Five Pillars Of Agent 365

Agent 365 is underpinned by five essential pillars that collectively ensure agents can be deployed, managed and scaled with confidence. These pillars serve as the foundation for a future-ready AI environment, supporting innovation while maintaining control, visibility and compliance across the enterprise.

1. Registry – Every agent is assigned a unique Entra Agent ID, treating it as a managed digital identity rather than a background process. This creates a single, organisation-wide view of all agents in use. By maintaining a central registry, businesses can prevent uncontrolled growth and ensure every agent is known, classified and governed.
2. Access control – Agents are granted permissions based on least privilege and Zero Trust principles. They access only the data and systems required to complete their tasks. Administrators can define guardrails around who is allowed to create, deploy and manage agents, ensuring clear ownership and accountability.
3. Visualisation – As adoption grows, leaders need clarity on how agents are being used and what impact they are having. Agent 365 provides dashboards, telemetry and real-time insights into deployment, usage patterns and system interactions. This visibility reduces blind spots and supports informed decision-making.
4. Interoperability – Agents are most powerful when they can operate across Microsoft 365 and connected business platforms. Agent 365 enables secure communication and coordination between agents and enterprise applications, allowing them to automate real workflows rather than isolated tasks. This includes interacting with tools such as SharePoint, Dynamics 365 and core productivity applications while maintaining policy enforcement.
5. Security – Agents are protected using the same enterprise-grade identity, security and compliance model applied to users and applications. Integration with Microsoft Purview enables data protection policies and auditing of agent activity. Integration with Microsoft Defender allows organisations to detect, investigate and respond to threats targeting agents in real time. This unified approach ensures that as agent usage increases, security posture remains consistent.

Agentic AI introduces a new operational layer inside the enterprise. It creates opportunity, but it also expands the attack surface and governance burden. Managing agent sprawl, controlling permissions, protecting sensitive data and defending against AI-specific threats are no longer optional considerations; they are foundational requirements.

Agent 365 is designed to meet that need. It provides the oversight and control required to scale AI agents confidently, ensuring they operate as trusted, governed digital workers rather than unmanaged automation.

As organisations move from experimentation to deployment, the ability to manage agents at scale will define success. Agent 365 forms part of the Frontier Programme and represents Microsoft’s approach to enabling secure, enterprise-ready agentic AI.

Find out more and register your place at our next Great Minds event on Thursday 12th March

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Recently, we welcomed Thomas Wilson and Tegan Thomas, who spent time with us gaining invaluable experience and insight into our operations. Here, they share their experiences and offer advice to those aspiring to follow in their footsteps.

Thomas has just completed the second of his two 10-week work placements with Prosperity as part of his FdSc in Digital Technologies at Highlands, focusing on system automation and AI-augmented workflows. He recalls, “During my placement, I rotated through various teams, starting with Business Solutions. I spent four days a week with Prosperity and one day at Highlands, balancing practical work experience with academic progress.”

Tegan joined Prosperity’s Strategy & Change team for an internship in January. She is currently in her second year at Nottingham Trent University, studying business management with marketing. Tegan explains, “During my placement, I was exposed to work in business analysis, project management, and marketing strategy. I observed how strategic decisions are formed, communicated, and implemented in practice. Working alongside the Strategy & Change team, I attended meetings, reviewed processes, and supported live projects.”

Both students felt they gained a great deal from their time at Prosperity. For Tegan, the experience was about developing skills that cannot be taught in the classroom. She notes, “I’ve seen how strategic decisions are developed, communicated, and implemented. It’s been invaluable to work with the Strategy & Change team, to attend meetings, review processes, and support live projects. I’ve gained insight into how data, business requirements, and stakeholder needs are translated into actionable outcomes. I’ve strengthened my analytical thinking, adaptability, and understanding of how different business functions align to support organisational change.”

Thomas found the experience bridged the gap between academic theory and real-world practice, giving him essential hands-on experience. He shares, “I’ve learned more about systems architecture and security solutions. Developing a fundamental understanding of systems and their capabilities will help me identify possible automations and streamline workflows.”

Thomas believes that to get the most out of a work placement, you must be willing to learn everything and anything. “Adaptability is key. As you work with clients from a consultant’s perspective, you discover the value of understanding the end-to-end flow of decisions and relationships across different teams within client projects.”

Tegan’s advice is to be proactive, curious, and open to learning. “Ask questions and show genuine interest. It’s important to take initiative, seek feedback, and find ways to add value, even in small tasks. Above all, approach work experience with a positive attitude; every project, conversation, and challenge is an opportunity to learn and develop new skills, build confidence, and gain clarity on future career goals.”

Both Thomas and Tegan’s time at Prosperity demonstrate the immense value of work experience for students, showing that with initiative, curiosity, and a willingness to learn, doors will start to open as you embark on your career journey.

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